Contentsquare, which offers web and app user analytics to businesses, raised a $400M Series F and $200M in debt, doubling its valuation from May 2021 to $5.6B (Kyle Wiggers/TechCrunch)

How to improve customer experience – Zoho SalesIQ — Not long ago, “If you build it, they will come” was the status quo for businesses. Irrespective of what the customer actually needed, businesses mass-produced things and people flocked to buy from them.