Cresta, a provider of real time customer service agent support software, raises an $80M Series C from Tiger Global, Zoom, Five9, and others at a $1.6B valuation (Kenrick Cai/Forbes)

Kenrick Cai / Forbes:

Cresta, a provider of real time customer service agent support software, raises an $80M Series C from Tiger Global, Zoom, Five9, and others at a $1.6B valuation— Customer service has long been the “stinky armpit” of businesses, says Zayd Enam, the CEO and cofounder of Cresta, a startup that makes software for just that purpose.